If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund, minus the actual cost of shipping and handling. Items received within 31-60 days of the day of customer’s receipt may be accepted and, if accepted, will be subject to a twenty five percent restocking fee. Simply email us at email@example.com for a return or exchange authorization number - this is a unique number that we can use to track and identify your return.
We are unable to accept or process any returns received by us after 60 days from the date of customer’s original receipt of the item. Returns are not accepted for any items that have been sized, altered in any manner by another jeweler, or sold as non-returnable. Shipping and handling fees are nonrefundable.
Some of the products available through or in connection with our website SilverAndGold.com require you to purchase a subscription to have certain products shipped to you on a monthly schedule. The price that we will charge you for the subscription is based tiered pricing structure that depends on the length of the initial subscription period – monthly, semi-annual (6 months), and annual (12 months). Subscriptions that have already shipped to you are not returnable or refundable.
To avoid being charged for the next subscription period, you must cancel or pause your subscription before the 1st calendar day of the month in which your subscription renews. We will continue to bill your Payment Method on a recurring basis until you cancel or pause. Cancellation simply avoids the recurring charge. We do not issue refunds for the remaining months of a pre-paid semi-annual or annual subscription.
If you do not have an account with us, or if you just prefer to call or email for any reason, you may cancel your subscription by calling us at (734) 895-8227 extension 1 Monday-Friday, 10am-5pm EST or emailing us at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon inspection and approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3 to 5 business days from the receipt of the returned merchandise. Please note, the cost for your original shipping may be deducted from your refund amount.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
There are certain situations where only partial refunds are granted (if applicable) and this pertains to items with obvious signs of use as well as any item not in its original condition, is damaged or missing parts for reasons not due to our error. This includes any item that is returned more than 30 days after delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that some types of goods are exempt from being returned such as Gift Cards.
If you are shipping an item over $100, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.